# WiChat — Omnichannel Customer Messaging & AI Assistant

> WhatsApp, Instagram, Messenger, Telegram, WebChat and phone in one inbox, with an AI assistant that answers from your CRM records.

Website: https://chat.wi.tr · Developed / operated by: Cetvel Yazılım A.Ş. · Status: Live

WiChat gathers the channels customers use to reach you into one operator view. Conversations from the WhatsApp Business API, WhatsApp Personal, Instagram, Facebook Messenger, Telegram, a WebChat widget on your site and phone (VoIP) land in the same list.

The AI assistant connects to your CRM or ERP through tools you define. It reads subscriber details, orders, balances or fault tickets from there before it replies. With your phone system connected, it also answers incoming calls, talks to the caller and hands the call to an operator when needed.

WiChat is built by Cetvel Yazılım. It ships with a call-centre flow for internet service providers and ready flows for sales, orders, technical support, cargo tracking and payment verification. You set it up step by step in the panel.

- 7 channels you can connect
- 6 ready-made flows

## Key features

- **Shared inbox**: WhatsApp, Instagram, Messenger, Telegram, WebChat and phone conversations arrive in one list and are assigned to operators.
- **Voice assistant on the phone**: The AI answers incoming calls, replies to the caller by voice and transfers to an operator when needed.
- **CRM/ERP lookups**: Through tools you define, the assistant looks up subscribers, orders, balances and fault tickets in your CRM/ERP before answering.
- **Two-way translation**: Messages in other languages show a Turkish translation, and the operator's Turkish reply reaches the customer in their own language.
- **Visual flow editor**: Start from a template or draw your own flow, and add the AI assistant where you want it.
- **API & webhooks**: Connect your own systems with a service key and webhooks, and point the assistant's tools at your API endpoints.

## Channels

- WhatsApp Business API: template messages, media and bulk sending
- WhatsApp Personal: connect your existing number with a QR code
- Instagram direct messages and comments
- Facebook Messenger page messages
- Telegram bot
- WebChat widget: one line of code, with your own colours, greeting and working hours
- Phone (VoIP): connect your PBX and each call shows up as a chat card in the panel

## AI assistant

- Assistant that answers incoming calls and speaks with callers
- Hand-over to an operator when needed
- CRM/ERP queries via tool calling: subscribers, orders, balances, fault tickets
- Speech-to-text transcripts stored in the panel
- Two-way automatic translation for text and voice

## Team & ready-made flows

- Customer history shared across channels
- Operators, departments and permission settings
- Automatic distribution of conversations to operators
- ISP call centre: subscriber recognition, fault tickets, balance queries
- Sales & quotes, order handling and technical support flows
- Cargo tracking and payment verification flows

## How it works

1. **Open your account**: Enter your company details and log in to your panel.
2. **Connect your channels**: Authorise WhatsApp, Instagram and Messenger with your Facebook account. Add one line of code to your site for WebChat. Enter your PBX details for phone.
3. **Invite your team**: Add your operators and set their departments and permissions.
4. **Build your flow**: Pick a template or draw a flow in the visual editor. Turn on the AI assistant if you want it.

## Integrations

WhatsApp Business API, WhatsApp, Instagram, Facebook Messenger, Telegram, WebChat, VoIP santral, Webhook, CRM/ERP API

## Frequently asked questions

### Which channels does WiChat support?

WhatsApp Business API, WhatsApp Personal, Instagram, Facebook Messenger, Telegram, a WebChat widget on your site and phone (VoIP). All conversations land in the same inbox.

### Can the AI assistant answer phone calls?

Yes. Once your PBX is connected, the assistant answers the call, talks with the customer, checks your CRM for the answer and transfers to an operator when needed. The call is transcribed and saved in the panel.

### What happens if a customer writes or speaks in another language?

The translation bridge handles it automatically. A Turkish translation appears under the incoming message, and when the operator replies in Turkish the customer gets the reply in their own language. On phone calls the same translation works by voice.

### Can we connect it to our own CRM or ERP?

Yes. Connect it with a service key and webhooks, then map the assistant's tools to your own API endpoints. The assistant pulls subscriber, order, balance or fault data straight from your system.

### Do we need a technical team to set it up?

No. Channels are connected step by step in the panel, with no server or software to install. You authorise WhatsApp, Instagram and Messenger with your Facebook account and add one line of code to your site for WebChat.

### Can I start for free, and how is pricing set?

You can open an account for free and look around the panel. Package contents and price depend on the number of channels and operators, and on features such as the AI assistant, voice, translation and bulk sending.

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Canonical: https://internetten.com.tr/en/solutions/wichat