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Ecosystem

Network infrastructure and the business software that runs on it, from one group

How our network products and software are used together across a business's infrastructure, operations, compliance and customer processes.

Use casesAll solutions
wi.com.trWiMapWislogWiPointSyslogCetvelWiChatSign
  • Infrastructure & Supply
  • Operations & Compliance
  • Customer & Communication
  • Data & IoT

Group structure

Software and service companies built on a distribution business

The Internetten group started in 1999 as a MikroTik distributor. Today Internetten Teknoloji is master distributor in Türkiye for V-SOL, MikroTik, Ubiquiti, RF Elements, DMA Softlab and netElastic. We supply hardware, technical support and project services to more than 100 internet service providers and over 5,000 resellers, and the group's own brand WINET is sold through the same channel.

Distribution gave us a close view of what customers need beyond hardware. Internet service providers were looking for subscriber management and BTK reporting, hotels and public bodies for a way to meet the record-keeping duties of Law No. 5651, and field teams for contract and customer communication tools. Our software products were built in response to these requests and, over time, organised into separate companies by specialism.

Four companies now operate under Internetten Bilişim A.Ş. Internetten Teknoloji runs distribution and network software, Cetvel Yazılım develops ISP management and customer communication software, and Sign Bilişim runs and oversees electronic signature and e-documentation processes. Our partnership Wislog Lojistik covers international freight. Each company has its own product and support organisation, and because the products are often used by the same customer, they are planned to complement each other.

founded
1999
internet service providers served
100+
resellers and partners
5.000+
products and services
11

Product structure

Four layers, by the job each product does

Each product is responsible for a specific business process. The table below shows which need each product meets and which group company develops it.

01

Infrastructure & Supply

Every network investment starts with sound engineering and reliable supply. In WiMap, wireless link feasibility is assessed with line-of-sight and Fresnel analysis on SRTM terrain data. Fiber plant is drawn in node, duct and cable layers, and core matching in splice closures and the bill of quantities come out of the same design.

The equipment in the design is supplied through wi.com.tr from stock with distributor warranty, from the brands we distribute and the WINET range. On the logistics side, our partnership Wislog Lojistik provides international sea, road and air freight.

02

Operations & Compliance

Once the infrastructure is live, the service has to be run in line with legal obligations. Hotels, cafés, schools and municipalities that offer internet access are collective-use providers under Law No. 5651. WiPoint verifies guests by SMS, WhatsApp, Turkish ID card NFC, passport or hotel PMS record, among other methods, and keeps session records sealed with RFC 3161 timestamps for two years. Syslog collects firewall, switch and server logs in the cloud or on the organisation's own server.

For internet service providers, Cetvel and WiRadius, which is built on it, manage the subscriber lifecycle. Access and speed profiles over RADIUS, modem and ONT configuration over TR-069, e-invoicing, collections and BTK reports all run in the same system.

03

Customer & Communication

Trust in a customer relationship starts with a contract signed in a legally valid way and continues with timely answers to every request that follows. In Sign, customers sign with a chip-based Turkish ID card and PIN, while company signatories use a qualified electronic certificate obtained from an authorised provider. Sign Bilişim runs and oversees this electronic signature and e-documentation process. Each signature carries an RFC 3161 compliant timestamp, and documents are archived in PAdES-B-LTA format so they can still be verified years later.

WiChat brings requests from WhatsApp, Instagram, Messenger, Telegram, web chat and phone into one operator screen. Its AI assistant draws on CRM and ERP data to answer and hands the conversation to an operator when needed. carecode, a QR menu and QR communication platform, is in development.

04

Data & IoT

Data from field devices underpins a business's energy and workforce decisions. Metrik is the IoT platform we are building to collect readings from energy analysers, meters and sensors connected over NB-IoT, LoRaWAN, LoRa, Modbus and MQTT, and it will run on metrik.net.tr.

GATE, Metrik's attendance and access control application, is being built to manage leave, shifts, timesheets and payroll export without biometric data, and the web modules of its first release are complete. GATE's MQTT and edge infrastructure is being designed as the shared messaging layer for the doors, meters and sensors that will connect to Metrik.

Use cases

How the products are used together in a business process

Each of our products can be used on its own. The scenarios below show which product a business in each sector uses at which stage as it runs a process from start to finish. Integration requirements are reviewed with our technical team at the project stage.

Internet service providers

Opening a new service area

For a regional internet service provider, bringing service to a new neighbourhood or district means engineering the network, getting equipment on time, collecting subscription contracts in a legally valid form and meeting BTK obligations from the first day. Because different teams handle these steps, a delay at any one of them pushes back the date the area starts generating revenue.

  1. 01

    Network design

    The fiber route is laid out in WiMap in node, duct and cable layers, and wireless distribution is planned with PTP and PTMP links, line-of-sight analysis and RSSI coverage maps. The design goes to the field as a PDF engineering report and a KMZ file, and its bill of quantities becomes the input for purchasing.

  2. 02

    Procurement

    V-SOL OLTs and ONUs, MikroTik routers, RF Elements antennas, fiber cable, SFPs and the rest of the design are supplied through wi.com.tr from stock with distributor warranty. Providers registered as resellers get special pricing on MikroTik and special rates on V-SOL GPON products.

  3. 03

    Subscription and contract

    The sales team registers the subscriber in Cetvel's iOS and Android field app. The subscription contract is signed in Sign with the customer's chip-based Turkish ID card and PIN, and each signature is embedded in the document with an RFC 3161 timestamp. Carrying wet-signed paperwork back to the office and filing it separately drops out of the process.

  4. 04

    Activation and operations

    The subscriber's access and speed profile is set over RADIUS in WiRadius, and the modem and ONT are configured remotely over TR-069. Billing, e-invoicing, collections and BTK reports run in the same system, while logs from core routers and firewalls are collected centrally in Syslog.

  5. 05

    Customer communication

    WiRadius web services make subscriber and balance lookups by phone number, and fault ticket creation, available to requests arriving via WhatsApp, Instagram or a virtual PBX. WiChat brings these channels into one operator screen, greets subscribers with its ISP call-centre flow and passes conversations the AI assistant cannot resolve to an operator.

Business impact

Contracts, BTK reporting and record-keeping are handled as part of subscriber activation, so they do not pile up as follow-up work. For design, procurement and software, the provider deals with a single group.

Related regulation
  • BTK reporting
  • Electronic Signature Law No. 5070
  • RFC 3161

Hospitality and food service

Guest internet, legal records and guest communication in hotels and restaurants

Every hotel, café and restaurant that offers internet access is a collective-use provider under Law No. 5651. On a network opened without verifying who the guest is, unauthorised users eat into capacity and the business has no records to present when a judicial request arrives. The same guest also contacts the business through different channels about bookings, room service or complaints, and when those requests stay scattered, guest satisfaction suffers directly.

  1. 01

    Network infrastructure

    Depending on the size of the property, Wi-Fi 6/7 access points, PoE switches, MikroTik routers and, for larger sites, V-SOL GPON equipment are supplied from stock through wi.com.tr. During design, our technical team helps with coverage and equipment selection.

  2. 02

    Guest login and verification

    Guests verify on a captive portal in the property's branding using their hotel PMS record, passport, Turkish ID card NFC, SMS or WhatsApp, among other methods. Per-user quota, speed and session rules keep capacity for guests on site. On MikroTik and Ubiquiti devices the connection runs over a WireGuard tunnel.

  3. 03

    Legal records and network security

    Session records are sealed with RFC 3161 timestamps and kept unalterable for two years, together with KVKK privacy notices and consent records. Groups with several properties follow firewall, router and access point logs centrally in Syslog.

  4. 04

    Guest communication

    Booking and stay questions from WhatsApp, Instagram, Messenger, web chat and phone arrive in WiChat's shared inbox. Automatic translation lets staff write to foreign guests in their own language, and the AI assistant answers common questions outside working hours as well.

  5. 05

    Staff and QR services (coming soon)

    GATE, now in development, will keep shifts, leave and timesheets for front desk, housekeeping and kitchen staff without biometric data. carecode is being prepared to present restaurant and room service menus by QR code.

Business impact

Guest internet runs as a service that meets the record-keeping duties of Law No. 5651 and whose capacity is governed by rules. Because guest requests from every channel land in one inbox, the front desk keeps track of them on record even in peak season.

Related regulation
  • Law No. 5651
  • KVKK
  • RFC 3161

Municipalities and public bodies

City-wide internet service and public-sector information security obligations

Municipalities provide internet to citizens in parks, squares, libraries and service buildings while running a corporate network that links dozens of sites and must not go down. Internet offered to citizens brings collective-use provider obligations under Law No. 5651, and the corporate network is subject to the measures in Presidential Circular No. 2019/12 on Information and Communication Security and the related guide. Handling applications that reach the citizen service desk through many channels, and documents that still circulate on paper, also has a direct effect on service quality.

  1. 01

    Network planning and documentation

    Fiber lines between service buildings, facilities and camera points are documented down to duct, cable and splice point in WiMap, currently in beta. Wireless links between buildings are planned with line-of-sight analysis and RSSI heat maps, and quantities and bills of materials are added to survey reports as PDF and KMZ.

  2. 02

    Infrastructure equipment

    Outdoor access points for city Wi-Fi, wireless link equipment between buildings, MikroTik backbone products and V-SOL GPON equipment are supplied through wi.com.tr. Our technical team supports the organisation during site surveys and design.

  3. 03

    Citizen internet and Law 5651 records

    Citizens verify on a captive portal in the municipality's corporate identity via SMS, WhatsApp or Turkish ID card NFC. Time and quota rules apply per person, and every access point is managed centrally. Access records carry RFC 3161 timestamps, and privacy notices and consent records are stored automatically.

  4. 04

    Corporate network logs

    Firewall, server and switch logs are collected, searched and reported on centrally in Syslog. Where logs must not leave the organisation, the system is installed on its own servers.

  5. 05

    Citizen communication and document workflows

    Applications reaching the citizen service desk and call centre via WhatsApp, Instagram, Messenger, web chat and phone come together on one screen in WiChat, where flow templates and the AI assistant answer frequent questions. Contracts, commitment forms and applications are signed electronically in Sign under Law No. 5070 and archived in PAdES-B-LTA format.

Business impact

The municipality keeps the legal records of its citizen internet service, the security logs of its corporate network and citizen applications in a form it can present during an audit. With fiber and wireless infrastructure documented, planning new service points and responding to faults also becomes easier.

Related regulation
  • Law No. 5651
  • Presidential Circular No. 2019/12
  • KVKK
  • Law No. 5070

Industrial and manufacturing sites

Network, energy and workforce management at a manufacturing site

At a manufacturing site, PLCs, SCADA, security cameras and energy metering all depend on the same network. Energy Efficiency Law No. 5627 puts energy management obligations on businesses above certain consumption thresholds, and in shift work, overtime and averaging calculations are bound by the limits of Labour Law No. 4857. The Personal Data Protection Board has also found the use of biometric data for attendance tracking to breach the proportionality principle.

  1. 01

    Site connectivity and network

    PTP and PTMP links between buildings and remote points on the site are planned in WiMap with line-of-sight analysis. MikroTik and Ubiquiti routers and switches, RF Elements antennas for long-distance links and energy analysers are supplied through wi.com.tr.

  2. 02

    Network security logs

    Firewall, switch and server logs from the production network are collected in Syslog. Where logs must stay on site, the system is installed on the plant's own server. During incident reviews or audit preparation, logs are searched retrospectively and reported on.

  3. 03

    Energy monitoring (coming soon)

    Consumption, current, voltage and power factor data sent over Modbus, MQTT or LoRaWAN by energy analysers on distribution panels and machine feeds will be monitored in Metrik by line and by machine.

  4. 04

    Shift and attendance tracking (coming soon)

    With GATE, shift workers will check in by scanning a dynamic QR code at the entrance, and overtime, averaging periods and make-up work will be posted to the timesheet within the limits of Law No. 4857. Cleaning and security rounds will be verified by scanning a tag at each checkpoint.

  5. 05

    Supply chain and contracts

    Wislog Lojistik handles raw material imports and export loads as container shipments by sea, full or part truckloads by road, and air freight. Supplier contracts and purchase approvals are completed with electronic signatures in Sign under Law No. 5070.

Business impact

Once Metrik and GATE are in service, the site's energy and workforce data rests on traceable records. The effect of efficiency investments is followed through metering and timesheets are calculated within legal limits. Network incidents can already be reviewed retrospectively in Syslog today.

Related regulation
  • Energy Efficiency Law No. 5627
  • Labour Law No. 4857
  • KVKK
  • Law No. 5070

How we work

The principles behind our products

Our products are built by different companies, but they serve the same customers under the same regulations.

Development starts with field requirements
Most of our products grew out of requests from internet service providers, hotels and public bodies during distribution and project work. New features take shape the same way, based on needs passed on by our reseller network and technical support teams.
Regulation is part of product design
The record-keeping duty under Law No. 5651, KVKK notice and consent requirements, Electronic Signature Law No. 5070 and BTK reporting are taken into account when the core of each product is designed. The timestamped session archive in WiPoint, the PAdES-B-LTA archive format in Sign and GATE's decision not to process biometric data all follow from this approach.
Standalone use, planned integration
Every product can be bought and used on its own. WiPoint offers a REST API, Cetvel and WiRadius offer JSON web services, WiChat offers a service key and webhooks, and Sign offers a REST API and webhooks. In projects that combine several products, these connections are planned at the design stage, taking the organisation's existing systems into account.
Data location and security
Data in Sign and GATE is hosted in Türkiye. Syslog offers an on-premises option for customers whose logs must not leave the organisation. In Sign, measures such as the signing key never leaving the card and masked Turkish ID numbers are part of the core design.
One point of contact for hardware and software
Because distribution, software development and technical support sit within the same group, a customer facing an issue where hardware and software meet is not passed between different vendors. Each product has its own support team, and those teams work together when needed.

Let's plan which product belongs at each stage of your project

Share your infrastructure, compliance and customer process requirements with our sales and technical team. We will prepare a product and integration plan that takes your existing systems into account.

Contact us
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