Frequently asked questions
The questions we get most often about our group companies, the brands we distribute, our products, becoming a reseller and technical support.
Internetten
What is Internetten Bilişim A.Ş.?
It is the parent company of the Internetten group, whose roots go back to 1999. It handles strategy, investment and coordination for the group companies in network distribution, software platforms, electronic signature and e-documentation processes, and logistics. It also makes sure the group's products are developed to work with each other.
How is the group structured?
The parent company is Internetten Bilişim A.Ş. Internetten Teknoloji San. Tic. Ltd. Şti. runs wi.com.tr distribution and the WiPoint, Syslog, WiMap (beta), Metrik (coming soon), GATE (coming soon) and carecode (coming soon) platforms. Cetvel Yazılım A.Ş. develops Cetvel, WiRadius and WiChat, Sign Bilişim ve Sanayi A.Ş. runs and oversees electronic signature and e-documentation processes, and Wislog Lojistik Ltd. Şti., in which Internetten Bilişim A.Ş. is a partner, provides logistics services.
How long have you been in business?
Since 1999, when we started out distributing MikroTik products. The distribution portfolio has grown since then, we built software platforms around what we saw in the field, and the group took its current shape.
Which brands do you distribute?
We are the master distributor in Türkiye for V-SOL, Ubiquiti, RF Elements, DMA Softlab and netElastic, and we have distributed MikroTik products since 1999. We also offer our own brand WINET and our group product WiRadius. Everything is available on wi.com.tr.
How can I buy your products?
Products from the brands we distribute and from our own brands are sold on wi.com.tr. For project-based or high-volume orders, email [email protected] or call +90 850 650 0 500. Software platforms such as WiPoint, WiChat and Sign are available on each product's own website.
I want to become a reseller. What should I do?
Send your company details to [email protected] or call +90 850 650 0 500. If you are a system integrator, installer, internet service provider or IT company, we review your application and come back with a working model that suits you and the next steps. We currently work with more than 5,000 resellers.
How do I get technical support?
For products we distribute, our technical team helps with product selection, installation and faults, and we handle warranty cases as the distributor. For our software platforms, use the support channels on each product's website. If you're not sure where to go, call +90 850 650 0 500 or message the same number on WhatsApp.
Do your products work together?
Yes, they are built to work together, though each one can also be used on its own. For example, WiPoint can be deployed in minutes on MikroTik and Ubiquiti hardware from wi.com.tr, and Syslog collects logs from any device that supports the syslog protocol. WiRadius, Cetvel and WiChat handle subscriber, customer and communication processes on the same platform.
Do you work with internet service providers?
Yes, we work with more than 100 internet service providers. We supply fiber and wireless access equipment, software-based BNG and CGNAT with netElastic, subscriber management and BTK reporting with WiRadius, network planning with WiMap (in beta) and technical support.
Where are you located?
We are based in Gebze, Kocaeli. We ship to customers and resellers across Türkiye through wi.com.tr and provide technical support remotely, or on site for projects.
How can I contact you?
For sales and general enquiries, email [email protected], call +90 850 650 0 500 or message the same number on WhatsApp.
Which company processes my personal data?
For personal data processed through this website, the data controller is Internetten Bilişim A.Ş. Each group company is a separate data controller under the Turkish Personal Data Protection Law No. 6698 (KVKK) for the personal data it processes in connection with its own services. To exercise your rights under Article 11 of KVKK, use the application methods set out in the relevant company's privacy notice.
wi.com.tr
B2B/B2C Network & Fiber Optic Store
Who can buy from wi.com.tr?
Businesses and individuals. Internet service providers, system integrators and resellers buy at business pricing, and end users can order directly.
How do I apply as a reseller, and what are the benefits?
Use the reseller application form in your wi.com.tr account. Resellers get special prices on MikroTik products and special rates on V-SOL GPON/OLT equipment.
When is my order shipped and when will it arrive?
In-stock items ordered by 15:00 ship the same day. Delivery takes one business day in Istanbul, Ankara, İzmir, Bursa and Kocaeli, 1–2 business days in other metropolitan cities, 2–3 business days to districts and villages, and 3–5 business days to islands and remote areas. Heavy and bulky items go by freight or cargo.
Are the products licensed and under warranty?
Yes. We buy original products through authorised channels. You can check warranty on the warranty page by serial number or MAC address and follow service cases by form or tracking number.
What is the returns policy?
You have 14 days from delivery to withdraw, and you open the request under Account > Orders. Licences and software with used activation codes, made-to-order items and technical products with a broken seal cannot be returned. Refunds go back to the original payment method within 14 days of the item being received back.
Which payment methods are accepted?
Visa, MasterCard, Troy and American Express cards with 3D Secure, or bank transfer.
WiMap
Fiber & Wireless Network Planning
Who is WiMap built for?
ISPs building wireless and fiber networks, field and project teams, and infrastructure contractors. Public bodies and industrial sites planning their own campus or facility network can use it too.
What do I need to use WiMap?
A browser and a wi.tr account. You sign in at map.wi.tr. WiMap is in beta, so some modules are still being built.
How is wireless link feasibility assessed?
WiMap checks line of sight and the Fresnel zone between two points against SRTM terrain elevation data. You get a feasibility result, engineering recommendations and coverage and RSSI heat maps. SRTM has no buildings or trees in it, so critical links should still be verified on site.
Can I design GPON networks?
Not yet. The GPON/Fiber module, with OLT → splitter → ONU design, optical power budget, fiber colour and tube schemes and segment management, is coming soon. Today you can design the node, duct, cable and splice closure layer of a fiber project and get the bill of quantities and material list.
What outputs can I get from a design?
A bill of quantities (BOQ), bill of materials (BOM) and PDF engineering report. KMZ import brings existing routes into a project, and KMZ export lets you open the design in other mapping tools.
Where can I source the equipment for my planned network?
Through wi.com.tr. It sells the V-SOL, MikroTik, Ubiquiti and RF Elements products that Internetten Teknoloji distributes, plus the group's own WINET brand. Our technical team can help with your project.
Wislog
Sea, Road & Air Freight
What transport services does Wislog offer?
International sea freight (FCL and LCL containers), international road freight (full and part truckloads), air freight and domestic road transport. Bonded warehousing, storage and consolidation are also available.
Do you offer courier or express parcel services?
No. Wislog does not carry courier, parcel or express shipments. It moves commercial cargo as full loads, part loads and containers.
What is the difference between FCL and LCL?
With FCL, the whole container carries one shipper's cargo. With LCL, smaller loads share a container with other shippers' cargo. FCL usually works out better above about 13–15 m³.
Do you ship chemicals and dangerous goods?
Yes, with packaging, labels and documents that meet ADR by road, IMDG by sea and IATA DGR by air. The product's SDS and UN number are needed at the quote stage.
What do you need for a quote?
Pickup and delivery addresses, cargo type, gross weight, volume or pallet count, packaging type, the date the cargo is ready and delivery terms (Incoterms). Dangerous goods also need an SDS. You can send the request through wislog.com.tr.
How is Wislog related to the Internetten group?
Wislog Lojistik Ltd. Şti. is a company in which Internetten Bilişim A.Ş. is a partner. It serves its own customers and takes quote requests through its own website.
WiPoint
Guest Wi-Fi, Hotspot & Law 5651 Logging
Which businesses does Law No. 5651 cover?
Any business that offers internet access to guests or visitors. Hotels, cafés, restaurants, schools, hospitals, dormitories and malls count as collective-use providers and must store access records as the regulation requires. WiPoint keeps those records for you.
Which hardware does WiPoint work with?
FreeRADIUS-compatible infrastructure, mainly MikroTik and Ubiquiti. Locations connect to the core over a WireGuard tunnel, so you do not install a separate server.
How long are logs retained?
2 years. Each session record is sealed with an RFC 3161 timestamp and stays unaltered in the archive for that period.
Can we customise the captive portal with our brand?
Yes. You set the logo, colours, campaign visuals and text, and each branch can have its own portal.
Is there a free trial?
Yes, you can try WiPoint free for 7 days. You can also apply to the reseller and partner programme.
Syslog
Cloud & On-Premises Log Management
Which devices does Syslog work with?
Any brand or model that sends standard syslog. That covers MikroTik and Ubiquiti gear, firewalls, managed switches, access points and servers that can send syslog.
Are logs only kept in the cloud?
No. Syslog can also be installed on your own server, and log management and storage then run there. We can look at your infrastructure and help you pick the right model.
How are cloud packages sized and how long are logs retained?
By online clients: 25, 50, 100, 200, 300 or 400. Every package includes cloud logging, 2 years of retention, the management panel, search, analysis and reporting. For other user counts we prepare an enterprise package.
Does Syslog help with log retention under Law No. 5651?
It supports log retention by keeping device logs central and redundant. Law 5651 details such as timestamping and reporting need to be assessed for your specific setup. For businesses offering guest internet, timestamped hotspot logging is done by WiPoint.
What is the difference between Syslog and WiPoint?
WiPoint is for guest Wi-Fi: it manages hotspot locations, authenticates users and keeps session records. Syslog is general-purpose log management for the system and event logs from routers, firewalls, switches and servers. You can run both on the same network.
How are syslog messages sent from devices?
The syslog standard (RFC 3164 and RFC 5424) normally uses UDP port 514. TCP can be used for reliable delivery and TLS for encryption. Which transport your devices use is set during setup, based on your infrastructure.
Cetvel
ISP & SME Management: CRM, Pre-Accounting & WiRadius
What is the difference between Cetvel and WiRadius?
Cetvel is the general layer that also serves SMEs: CRM, pre-accounting, e-invoice and bank integrations. WiRadius is the ISP subscriber management platform built on top of it, adding what operators need, such as RADIUS sync, TR-069, BTK reporting and a field app.
Which service types does WiRadius support?
Wired, wireless, VAE, fiber and metro. Subscribers are managed in sync with the RADIUS server, and more than 100 ISPs use WiRadius.
Can we manage subscribers' modems remotely?
Yes. With TR-069, subscriber ONTs can be managed, restarted and configured from the panel. Many faults can be fixed without a site visit.
What can field teams do in the mobile app?
They manage tasks, subscribers and devices, collect invoice, cash and partial payments, take virtual POS or NFC contactless payments and issue digital receipts. QR operations, pre-applications, POP points, location and complaint tracking are also in the iOS and Android app.
Does WiRadius integrate with other systems?
Yes. There are documented JSON web services, secured with an IP allow-list and company-specific access codes, plus a NetGSM virtual PBX integration. The services cover subscriber and balance lookup by phone number and fault ticket creation from channels such as WhatsApp, Telegram, Instagram or a virtual PBX, along with online subscription sign-up, bank collections and address and infrastructure queries.
WiChat
Omnichannel Customer Messaging & AI Assistant
Which channels does WiChat support?
WhatsApp Business API, WhatsApp Personal, Instagram, Facebook Messenger, Telegram, a WebChat widget on your site and phone (VoIP). All conversations land in the same inbox.
Can the AI assistant answer phone calls?
Yes. Once your PBX is connected, the assistant answers the call, talks with the customer, checks your CRM for the answer and transfers to an operator when needed. The call is transcribed and saved in the panel.
What happens if a customer writes or speaks in another language?
The translation bridge handles it automatically. A Turkish translation appears under the incoming message, and when the operator replies in Turkish the customer gets the reply in their own language. On phone calls the same translation works by voice.
Can we connect it to our own CRM or ERP?
Yes. Connect it with a service key and webhooks, then map the assistant's tools to your own API endpoints. The assistant pulls subscriber, order, balance or fault data straight from your system.
Do we need a technical team to set it up?
No. Channels are connected step by step in the panel, with no server or software to install. You authorise WhatsApp, Instagram and Messenger with your Facebook account and add one line of code to your site for WebChat.
Can I start for free, and how is pricing set?
You can open an account for free and look around the panel. Package contents and price depend on the number of channels and operators, and on features such as the AI assistant, voice, translation and bulk sending.
Sign
E-Signature & E-Document Process Management
Does Sign Bilişim issue electronic certificates?
No. Sign Bilişim is not an electronic certificate service provider and does not issue qualified electronic certificates. Qualified certificates are obtained from electronic certificate service providers authorised by BTK. Sign Bilişim runs and oversees the electronic signature and e-documentation processes for signatures made with those certificates and with Turkish ID cards.
Do our customers need to buy an e-signature certificate?
No. Customers sign with their chip-enabled Turkish ID card and PIN. A qualified electronic certificate (NES) is only used where the flow calls for it, for example for the organisation's authorised signatories.
How can a signed document be verified years later?
The evidence needed to verify it is stored inside the file. At PAdES-B-LTA level the certificate chain, validity and revocation evidence and an archive timestamp are embedded, so the signature still checks out after the certificates expire. Each document also has a shareable verification link and QR code.
Is the private key sent to the server?
No. The server only prepares the document hash and the signature value is generated inside the card, so signing on the server is technically impossible. PINs are never logged at any layer.
Can we check PDFs signed on another platform?
Yes. Upload the PDF to the free document analysis tool to see whether its signatures, certificate chain and timestamps are valid.
Can we integrate Sign with our own software?
Yes. There is a REST API with Swagger (OpenAPI) documentation and a Postman collection, and a webhook fires on every status change. You can send documents for signing from your own panel and build custom signing chains through the API.
Is there a free trial?
Yes. New portal accounts get 20 free contracts for the first month. No installation or credit card is needed, and there is no obligation if you stop.
carecode
QR Menu & QR Code Communication
What is carecode?
A QR communication platform Internetten Teknoloji is developing. It will combine restaurant QR menus, QR codes for other uses and QR-based communication systems.
Is carecode available yet?
Not yet. Features, packages and terms will be settled closer to launch. Follow carecode.com.tr for updates.
What is the difference between a QR code and a QR menu?
A QR code is a two-dimensional code that carries a link or a piece of information. A QR menu is the digital menu that opens on the guest's phone when that code is scanned. carecode is being designed as a wider QR code and communication platform that includes the menu.
Will carecode work together with WiPoint and WiChat?
carecode is being developed in the same product family as WiPoint and WiChat. Which connections to them make it into the first release will be confirmed before launch.
Which businesses is it intended for?
Mainly restaurants, cafés and similar food and beverage businesses. Hotel restaurants and other accommodation businesses that host guests can use QR-based guest communication too.
Metrik
IoT, Attendance & Sensor Monitoring
How does Metrik relate to GATE?
Metrik is the IoT platform that will run on metrik.net.tr, and GATE is its attendance and access control application. Every device connected to Metrik, including energy, greenhouse and livestock devices, will communicate through GATE's MQTT infrastructure and edge software.
Which communication protocols does Metrik work with?
For sensors and meters: NB-IoT, Modbus, MQTT, LoRaWAN and LoRa. For access control: Wiegand and OSDP card readers and Zigbee relays. Data from all devices will reach the platform over MQTT 5.
Which values can I monitor?
It depends on the sensors you connect. For energy, typical values are consumption, voltage, current and power factor. For greenhouses and livestock, temperature, humidity, soil moisture, CO₂ and water level.
Which protocol suits my site?
Roughly: NB-IoT for scattered points with mobile coverage, LoRaWAN for battery-powered sensors over large areas, Modbus for existing industrial meters and analysers, and MQTT for IP-connected devices. Our team can help you choose for your site.
Can WINET energy products be used with Metrik?
Ask our team for current compatibility details. WINET is the group's own brand, and wi.com.tr sells products such as the WN-S-U100A Wi-Fi smart 3-phase energy analyser and protection relay and the WN-S-L6 Wi-Fi smart energy protection and metering relay.
Is Metrik available yet?
Not yet. Metrik and GATE are being prepared for launch, and the web modules of GATE's first release are built. Follow metrik.net.tr for updates, or talk to our team about your attendance, energy or sensor monitoring project now.
GATE
Time Attendance & Access Control
Can fingerprints be used for attendance tracking?
Under the Personal Data Protection Board's principle decision No. 2026/921, processing biometric data for attendance tracking breaches the proportionality principle. While less intrusive options such as cards, PINs or QR codes exist, fingerprint or face recognition can't be used, and employee consent doesn't change that. We recommend asking your legal adviser about your own situation.
How does GATE relate to Metrik?
GATE is Metrik's time attendance and access control application and will run under metrik.net.tr. Doors, meters and sensors connected to Metrik will also communicate through GATE's MQTT infrastructure and edge device software.
Do doors still work if the internet goes down?
With the planned door control, yes. The edge device on site decides using the permission list stored on it. Events are queued on the device and sent to the cloud once the connection is back. Door control arrives in a later phase.
Can I keep my existing card readers?
The door drivers are being designed for Wiegand and OSDP readers and for Zigbee and Wi-Fi relays. Send our team the make and model of your readers and we'll check compatibility together.
Can timesheets be exported to payroll software?
Yes. The timesheet is exported as a file for your payroll software. Ask our team whether a ready format exists for the payroll software you use.
When will GATE be available?
The web modules of the first release are built, and the launch date isn't set yet. You can talk to our team about your attendance or access control project now.
Have a project in mind?
Tell us briefly what you want to set up, or give us a call. We'll pass it to the right team.