Shared inbox
WhatsApp, Instagram, Messenger, Telegram, WebChat and phone conversations arrive in one list and are assigned to operators.
Omnichannel Customer Messaging & AI Assistant
WiChatWiChat puts WhatsApp, Instagram, Messenger, Telegram, web chat and phone conversations in one shared inbox.
WhatsApp, Instagram, Messenger, Telegram, WebChat and phone in one inbox, with an AI assistant that answers from your CRM records.
- channels you can connect
- 7
- ready-made flows
- 6
Overview
WiChat puts WhatsApp, Instagram, Messenger, Telegram, web chat and phone conversations in one shared inbox.
WiChat gathers the channels customers use to reach you into one operator view. Conversations from the WhatsApp Business API, WhatsApp Personal, Instagram, Facebook Messenger, Telegram, a WebChat widget on your site and phone (VoIP) land in the same list.
The AI assistant connects to your CRM or ERP through tools you define. It reads subscriber details, orders, balances or fault tickets from there before it replies. With your phone system connected, it also answers incoming calls, talks to the caller and hands the call to an operator when needed.
WiChat is built by Cetvel Yazılım. It ships with a call-centre flow for internet service providers and ready flows for sales, orders, technical support, cargo tracking and payment verification. You set it up step by step in the panel.
- Developed / operated by
- Cetvel Yazılım A.Ş.
- Website
- chat.wi.tr
- Category
- Omnichannel Customer Messaging & AI Assistant
- Status
- Live
WiChat
Key features
Voice assistant on the phone
The AI answers incoming calls, replies to the caller by voice and transfers to an operator when needed.
CRM/ERP lookups
Through tools you define, the assistant looks up subscribers, orders, balances and fault tickets in your CRM/ERP before answering.
Two-way translation
Messages in other languages show a Turkish translation, and the operator's Turkish reply reaches the customer in their own language.
Visual flow editor
Start from a template or draw your own flow, and add the AI assistant where you want it.
API & webhooks
Connect your own systems with a service key and webhooks, and point the assistant's tools at your API endpoints.
Capabilities
Channels
- WhatsApp Business API: template messages, media and bulk sending
- WhatsApp Personal: connect your existing number with a QR code
- Instagram direct messages and comments
- Facebook Messenger page messages
- Telegram bot
- WebChat widget: one line of code, with your own colours, greeting and working hours
- Phone (VoIP): connect your PBX and each call shows up as a chat card in the panel
AI assistant
- Assistant that answers incoming calls and speaks with callers
- Hand-over to an operator when needed
- CRM/ERP queries via tool calling: subscribers, orders, balances, fault tickets
- Speech-to-text transcripts stored in the panel
- Two-way automatic translation for text and voice
Team & ready-made flows
- Customer history shared across channels
- Operators, departments and permission settings
- Automatic distribution of conversations to operators
- ISP call centre: subscriber recognition, fault tickets, balance queries
- Sales & quotes, order handling and technical support flows
- Cargo tracking and payment verification flows
How it works
- 01
Open your account
Enter your company details and log in to your panel.
- 02
Connect your channels
Authorise WhatsApp, Instagram and Messenger with your Facebook account. Add one line of code to your site for WebChat. Enter your PBX details for phone.
- 03
Invite your team
Add your operators and set their departments and permissions.
- 04
Build your flow
Pick a template or draw a flow in the visual editor. Turn on the AI assistant if you want it.
Integrations
- WhatsApp Business API
- Facebook Messenger
- Telegram
- WebChat
- VoIP santral
- Webhook
- CRM/ERP API
Ecosystem
Often used with
Cetvel
ISP & SME Management: CRM, Pre-Accounting & WiRadius
Cetvel cloud CRM and pre-accounting, with WiRadius ISP subscriber management on top: RADIUS sync, TR-069, BTK reports and a field app.
Learn more
Sign
E-Signature & Document Verification
Law 5070 e-signing with a Turkish ID card or qualified certificate. RFC 3161 timestamps, PAdES-B-LTA archiving and shareable verification links.
Learn more
WiPoint
Guest Wi-Fi, Hotspot & Law 5651 Logging
Guest Wi-Fi platform at 15,000+ locations: cloud hotspot, 12 login methods, central management and Law 5651 logs with RFC 3161 timestamps.
Learn moreComing soon
carecode
QR Menu & QR Code Communication
Restaurant QR menus and QR-based communication tools, in development at Internetten Teknoloji. Not launched yet.
Learn moreFrequently asked questions
Which channels does WiChat support?
WhatsApp Business API, WhatsApp Personal, Instagram, Facebook Messenger, Telegram, a WebChat widget on your site and phone (VoIP). All conversations land in the same inbox.
Can the AI assistant answer phone calls?
Yes. Once your PBX is connected, the assistant answers the call, talks with the customer, checks your CRM for the answer and transfers to an operator when needed. The call is transcribed and saved in the panel.
What happens if a customer writes or speaks in another language?
The translation bridge handles it automatically. A Turkish translation appears under the incoming message, and when the operator replies in Turkish the customer gets the reply in their own language. On phone calls the same translation works by voice.
Can we connect it to our own CRM or ERP?
Yes. Connect it with a service key and webhooks, then map the assistant's tools to your own API endpoints. The assistant pulls subscriber, order, balance or fault data straight from your system.
Do we need a technical team to set it up?
No. Channels are connected step by step in the panel, with no server or software to install. You authorise WhatsApp, Instagram and Messenger with your Facebook account and add one line of code to your site for WebChat.
Can I start for free, and how is pricing set?
You can open an account for free and look around the panel. Package contents and price depend on the number of channels and operators, and on features such as the AI assistant, voice, translation and bulk sending.
Have a project in mind?
Tell us briefly what you want to set up, or give us a call. We'll pass it to the right team.